2012 Volkswagen Eos
This year drew an ordinary 94 complaints for a Volkswagen Eos — the model's median is 40. What they were about is the unusual part: 39.4% of them mention takata recall, against 2.1% across the model's other years.
NHTSA opened a defect investigation into this model year.
| Complaints filed | 94 |
|---|---|
| Median for this model | 40 |
| Involving a crash | 1 |
| Involving a fire | 2 |
| Recalls | 4 |
| EPA combined | 25 mpg |
What the complaints were about
- takata recall — 39.4% of this year's complaints, against 2.1% across the model's other years (18.5×).
- bags — 30.9% of this year's complaints, against 7.1% across the model's other years (4.3×). Owners wrote it as: bags, air bags, amount time, time recall.
- care — 8.5% of this year's complaints, against 0% across the model's other years (42.6×). Owners wrote it as: care, injectors, fuel injectors, trade car.
Words owners used for the same problem are counted together, so a fault written four different ways is measured once. Grouped by which complaints they appear in, not by a list anyone wrote in advance.
What owners wrote
TAKATA RECALL. THE CONTACT OWNS A 2012 VOLKSWAGEN EOS. THE CONTACT STATED THAT THE RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 16V078000 (AIR BAGS) WAS RECEIVED IN FEBRUARY OF 2016. AFTER CONTACTING THE DEALER AND THE [VIN] ON MULTIPLE OCCASIONS, THE CONTACT WAS…
NHTSA CAMPAIGN NUMBER: 16V078000 (AIR BAGS) EXCEEDED A REASONABLE AMOUNT OF TIME FOR REPAIR. THE [VIN] STATED THAT THE PART WAS NOT AVAILABLE FOR REPAIR. THE VIN WAS UNKNOWN. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Verbatim from NHTSA complaint filings, with identifying details removed.
Recalls for this year
- 18V329000 UNKNOWN OR OTHER Fixed free of charge.
- 18V148000 AIR BAGS Fixed free of charge.
- 16V078000 AIR BAGS Fixed free of charge.
- 15V483000 AIR BAGS Fixed free of charge.
How this was worked out
Every year of the Volkswagen Eos was compared against its own history rather than against other cars, which removes popularity and age from the answer — a common car draws more complaints at equal reliability, and an older one has had longer to accumulate them. A year is flagged when it drew at least 2.5× this model's median and at least 50 complaints.
This is a fault record, not a review. Nobody files a federal complaint to say the car was fine, so it shows what tends to go wrong — not whether owners liked it, and not whether it is a good car.
Source: NHTSA complaints, recalls and investigations, retrieved . Look this vehicle up directly on NHTSA's site to check anything here.
Own a 2012 Volkswagen Eos? What happened to yours?
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