2020 Nissan Murano
This year drew an ordinary 45 complaints for a Nissan Murano — the model's median is 107. What they were about is the unusual part: 20% of them mention accident, against 7.9% across the other years of this generation.
Generation 3 of the Nissan Murano, which began in 2015. Everything below compares this year against the others in that generation, not against a different car wearing the same name.
NHTSA opened a defect investigation into this model year.
| Complaints filed | 45 |
|---|---|
| Median for this model | 107 |
| Involving a crash | 1 |
| Recalls | 2 |
| NHTSA crash rating | 5/5 |
| EPA combined | 23 mpg |
What the complaints were about
- accident — 20% of this year's complaints, against 7.9% across the other years of this generation (2.5×).
- wife — 13.3% of this year's complaints, against 4.5% across the other years of this generation (3×). Owners wrote it as: wife, other vehicles.
- approximately mph — 8.9% of this year's complaints, against 2.8% across the other years of this generation (3.2×). Owners wrote it as: approximately mph, mph vehicle.
Words owners used for the same problem are counted together, so a fault written four different ways is measured once. Grouped by which complaints they appear in, not by a list anyone wrote in advance.
What owners wrote
It has occurred on a few occasions where the emergency braking system has enabled with no obstructions nearby most commonly while backing up into a parking spot but the recent situation of it automatically breaking on the highway while doing 60 with no other v…
I WAS DRIVING AT APPROXIMATELY 25 MPH AND MY VEHICLE SUDDENLY SLAMMED ON THE BRAKES WITHOUT WARNING. A RED WARNING SCREEN LIT UP ON MY DASH. THERE WERE NO PEDESTRIANS OR OTHER VEHICLES IN FRONT OF ME. LUCKILY, THE CAR BEHIND ME WAS ABLE TO STOP WITHOUT HITTING…
Verbatim from NHTSA complaint filings, with identifying details removed.
Recalls for this year
- 21V402000 SUSPENSION Fixed free of charge.
- 21V170000 STEERING Fixed free of charge.
How this was worked out
Every year of the Nissan Murano was compared against its own history rather than against other cars, which removes popularity and age from the answer — a common car draws more complaints at equal reliability, and an older one has had longer to accumulate them. A year is flagged when it drew at least 2.5× this model's median and at least 50 complaints.
This is a fault record, not a review. Nobody files a federal complaint to say the car was fine, so it shows what tends to go wrong — not whether owners liked it, and not whether it is a good car.
Source: NHTSA complaints, recalls and investigations, retrieved . Look this vehicle up directly on NHTSA's site to check anything here.
Own a 2020 Nissan Murano? What happened to yours?
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