2017 Nissan Murano
This year drew an ordinary 107 complaints for a Nissan Murano — the model's median is 107. What they were about is the unusual part: 21.5% of them mention message, against 7.3% across the other years of this generation.
Generation 3 of the Nissan Murano, which began in 2015. Everything below compares this year against the others in that generation, not against a different car wearing the same name.
NHTSA opened a defect investigation into this model year.
| Complaints filed | 107 |
|---|---|
| Median for this model | 107 |
| Involving a crash | 8 |
| Involving a fire | 2 |
| Recalls | 3 |
| EPA combined | 24 mpg |
What the complaints were about
- message — 21.5% of this year's complaints, against 7.3% across the other years of this generation (2.9×). Owners wrote it as: message, flash, don know, nissanusa.
- bad — 9.3% of this year's complaints, against 2.5% across the other years of this generation (3.7×). Owners wrote it as: bad, catch, catch fire, affects.
- looking — 6.5% of this year's complaints, against 1.6% across the other years of this generation (4.1×).
Words owners used for the same problem are counted together, so a fault written four different ways is measured once. Grouped by which complaints they appear in, not by a list anyone wrote in advance.
What owners wrote
MY TRUCK AIR CONDITION STOPPED WORKING. I TOOK IT TO NISSAN AND THEY INFORMED ME THAT THE WIRE HARNESS HAD GONE BAD. THEY ALSO INFORMED ME THAT THIS COULD CAUSE THE CAR TO CATCH FIRE WHILE DRIVING, STALL AND POSSIBLY THE HEAD LIGHTS DIM WHILE DRIVING. I HAVE E…
the front passenger’s side seat belt had remained locked in the reclined position with the seat belt message displayed on the instrument panel. The vehicle was not diagnosed by the dealer nor an independent mechanic. The manufacturer was not notified of the fa…
Verbatim from NHTSA complaint filings, with identifying details removed.
Recalls for this year
- 18V601000 SERVICE BRAKES, HYDRAULIC Fixed free of charge.
- 16V636000 SERVICE BRAKES, HYDRAULIC Fixed free of charge.
- 19V807000 SERVICE BRAKES, HYDRAULIC Fixed free of charge.
How this was worked out
Every year of the Nissan Murano was compared against its own history rather than against other cars, which removes popularity and age from the answer — a common car draws more complaints at equal reliability, and an older one has had longer to accumulate them. A year is flagged when it drew at least 2.5× this model's median and at least 50 complaints.
This is a fault record, not a review. Nobody files a federal complaint to say the car was fine, so it shows what tends to go wrong — not whether owners liked it, and not whether it is a good car.
Source: NHTSA complaints, recalls and investigations, retrieved . Look this vehicle up directly on NHTSA's site to check anything here.
Own a 2017 Nissan Murano? What happened to yours?
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