2020 Mazda CX-5
This year drew an ordinary 106 complaints for a Mazda CX-5 — the model's median is 133. What they were about is the unusual part: 7.5% of them mention switching, against 1.7% across the other years of this generation.
Generation 2 of the Mazda CX-5, which began in 2017. Everything below compares this year against the others in that generation, not against a different car wearing the same name.
NHTSA opened a defect investigation into this model year.
| Complaints filed | 106 |
|---|---|
| Median for this model | 133 |
| Involving a crash | 9 |
| Recalls | 0 |
| NHTSA crash rating | 5/5 |
| EPA combined | 26 mpg |
What the complaints were about
- switching — 7.5% of this year's complaints, against 1.7% across the other years of this generation (4.4×). Owners wrote it as: switching, present, driving freeway.
- feature — 6.6% of this year's complaints, against 1.7% across the other years of this generation (3.9×).
Words owners used for the same problem are counted together, so a fault written four different ways is measured once. Grouped by which complaints they appear in, not by a list anyone wrote in advance.
What owners wrote
2020 MAZDA CX-5. CONSUMER WRITES IN REGARD TO THE EMERGENCY BRAKING FEATURE ON VEHICLE.
Display screen (Infotainment system) will randomly change the settings of my vehicle and call people or change display features or volume control or directions that is distracting and dangerous to me as I drive.
Verbatim from NHTSA complaint filings, with identifying details removed.
How this was worked out
Every year of the Mazda CX-5 was compared against its own history rather than against other cars, which removes popularity and age from the answer — a common car draws more complaints at equal reliability, and an older one has had longer to accumulate them. A year is flagged when it drew at least 2.5× this model's median and at least 50 complaints.
This is a fault record, not a review. Nobody files a federal complaint to say the car was fine, so it shows what tends to go wrong — not whether owners liked it, and not whether it is a good car.
Source: NHTSA complaints, recalls and investigations, retrieved . Look this vehicle up directly on NHTSA's site to check anything here.
Own a 2020 Mazda CX-5? What happened to yours?
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