2017 Mazda CX-5
This year drew an ordinary 148 complaints for a Mazda CX-5 — the model's median is 116. What they were about is the unusual part: 6.8% of them mention very dangerous, against 1.4% across the other years of this generation.
First year of a new generation. The Mazda CX-5 was redesigned for 2017. A first year carries problems nobody has found yet, and they are found by the people who buy it — which is worth knowing before you become one of them.
NHTSA opened a defect investigation into this model year.
| Complaints filed | 148 |
|---|---|
| Median for this model | 116 |
| Involving a crash | 5 |
| Recalls | 1 |
| NHTSA crash rating | 4/5 |
| EPA combined | 26.5 mpg |
What the complaints were about
- very dangerous — 6.8% of this year's complaints, against 1.4% across the other years of this generation (4.8×). Owners wrote it as: very dangerous, months ago.
- properly — 9.5% of this year's complaints, against 3.8% across the other years of this generation (2.5×). Owners wrote it as: properly, approx, pressure fuel, high pressure.
- itself — 6.1% of this year's complaints, against 1.4% across the other years of this generation (4.3×).
Words owners used for the same problem are counted together, so a fault written four different ways is measured once. Grouped by which complaints they appear in, not by a list anyone wrote in advance.
What owners wrote
The Mazda connect touch screen in the center display doesn't always accept touch commands properly and regularly operates by itself (ghost touch) while in drive.
The entertainment display starts going haywire when the car is stopped. Changes channels on and inputs totally randomly. Very dangerous when I start driving. Cuts off phone calls etc.This happens everyday since I purchased the vehicle about six months ago.
Verbatim from NHTSA complaint filings, with identifying details removed.
Recalls for this year
- 17V744000 TRAILER HITCHES Fixed free of charge.
How this was worked out
Every year of the Mazda CX-5 was compared against its own history rather than against other cars, which removes popularity and age from the answer — a common car draws more complaints at equal reliability, and an older one has had longer to accumulate them. A year is flagged when it drew at least 2.5× this model's median and at least 50 complaints.
This is a fault record, not a review. Nobody files a federal complaint to say the car was fine, so it shows what tends to go wrong — not whether owners liked it, and not whether it is a good car.
Source: NHTSA complaints, recalls and investigations, retrieved . Look this vehicle up directly on NHTSA's site to check anything here.
Own a 2017 Mazda CX-5? What happened to yours?
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