2011 Lincoln MKX
This year drew an ordinary 148 complaints for a Lincoln MKX — the model's median is 84. What they were about is the unusual part: 24.3% of them mention working, against 8.9% across the model's other years.
NHTSA opened a defect investigation into this model year.
| Complaints filed | 148 |
|---|---|
| Median for this model | 84 |
| Involving a crash | 6 |
| Involving a fire | 4 |
| Recalls | 3 |
| EPA combined | 20 mpg |
What the complaints were about
- working — 24.3% of this year's complaints, against 8.9% across the model's other years (2.7×). Owners wrote it as: working, backup, stopped working, rear camera.
- camera — 19.6% of this year's complaints, against 5% across the model's other years (3.9×). Owners wrote it as: camera, navigation, upside, view.
- module — 10.8% of this year's complaints, against 3.2% across the model's other years (3.4×). Owners wrote it as: module, internal, directly, called ford.
Words owners used for the same problem are counted together, so a fault written four different ways is measured once. Grouped by which complaints they appear in, not by a list anyone wrote in advance.
What owners wrote
My backup rearview camera blacked out one day. Then it came back upside down. Then one day it went back to a right-side up view. But then it is upside down again. It is EXTREMELY difficult to see anything now when I back up with the view being upside down. I t…
THE REAR CAMERA WORKS INTERMITTENTLY. AT TIMES THE VIEW IS UPSIDE DOWN OR RIGHT SIDE UP OR BLACK.
Verbatim from NHTSA complaint filings, with identifying details removed.
Recalls for this year
- 11V128000 ELECTRICAL SYSTEM Fixed free of charge.
- 10V516000 LATCHES/LOCKS/LINKAGES Fixed free of charge.
- 10V659000 STRUCTURE Fixed free of charge.
How this was worked out
Every year of the Lincoln MKX was compared against its own history rather than against other cars, which removes popularity and age from the answer — a common car draws more complaints at equal reliability, and an older one has had longer to accumulate them. A year is flagged when it drew at least 2.5× this model's median and at least 50 complaints.
This is a fault record, not a review. Nobody files a federal complaint to say the car was fine, so it shows what tends to go wrong — not whether owners liked it, and not whether it is a good car.
Source: NHTSA complaints, recalls and investigations, retrieved . Look this vehicle up directly on NHTSA's site to check anything here.
Own a 2011 Lincoln MKX? What happened to yours?
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