2020 Kia Sorento
This year drew an ordinary 131 complaints for a Kia Sorento — the model's median is 242. What they were about is the unusual part: 13.7% of them mention around, against 4.8% across the other years of this generation.
Last year of its generation. This Kia Sorento ran from 2016 to 2020, so it had the whole run for its faults to be found and fixed. Last years are usually the most sorted of a generation.
NHTSA opened a defect investigation into this model year.
| Complaints filed | 131 |
|---|---|
| Median for this model | 242 |
| Involving a crash | 9 |
| Involving a fire | 11 |
| Recalls | 1 |
| NHTSA crash rating | 5/5 |
| EPA combined | 22.5 mpg |
What the complaints were about
- around — 13.7% of this year's complaints, against 4.8% across the other years of this generation (2.9×).
- trailer — 8.4% of this year's complaints, against 2.3% across the other years of this generation (3.6×). Owners wrote it as: trailer, hitches, trailer hitches, hitches however.
- company — 7.6% of this year's complaints, against 2.9% across the other years of this generation (2.6×). Owners wrote it as: company, unable drive, way work.
Words owners used for the same problem are counted together, so a fault written four different ways is measured once. Grouped by which complaints they appear in, not by a list anyone wrote in advance.
What owners wrote
notification of NHTSA Campaign Number: 22V703000 (Trailer Hitches) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made awa…
on multiple occasions while driving at various speeds, there was an abnormal burning odor inside the cabin of the vehicle. The contact received notification of NHTSA Campaign Number: 22V703000 (Trailer Hitches), however, the part to do the recall repair was un…
Verbatim from NHTSA complaint filings, with identifying details removed.
Recalls for this year
- 22V703000 TRAILER HITCHES Fixed free of charge.
How this was worked out
Every year of the Kia Sorento was compared against its own history rather than against other cars, which removes popularity and age from the answer — a common car draws more complaints at equal reliability, and an older one has had longer to accumulate them. A year is flagged when it drew at least 2.5× this model's median and at least 50 complaints.
This is a fault record, not a review. Nobody files a federal complaint to say the car was fine, so it shows what tends to go wrong — not whether owners liked it, and not whether it is a good car.
Source: NHTSA complaints, recalls and investigations, retrieved . Look this vehicle up directly on NHTSA's site to check anything here.
Own a 2020 Kia Sorento? What happened to yours?
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