2020 Jeep Wrangler
This year drew an ordinary 599 complaints for a Jeep Wrangler — the model's median is 649. What they were about is the unusual part: 18.4% of them mention keep, against 5.6% across the other years of this generation.
Generation 2 of the Jeep Wrangler, which began in 2018. Everything below compares this year against the others in that generation, not against a different car wearing the same name.
NHTSA opened a defect investigation into this model year.
| Complaints filed | 599 |
|---|---|
| Median for this model | 649 |
| Involving a crash | 16 |
| Involving a fire | 12 |
| Recalls | 12 |
| EPA combined | 20.5 mpg |
What the complaints were about
- keep — 18.4% of this year's complaints, against 5.6% across the other years of this generation (3.3×). Owners wrote it as: keep, straight, constantly, straight line.
- loose — 9% of this year's complaints, against 2.1% across the other years of this generation (4.2×). Owners wrote it as: loose, loose steering, very loose, steering very.
- visor — 9.2% of this year's complaints, against 2.4% across the other years of this generation (3.8×). Owners wrote it as: visor, sun, sun visor, view.
Words owners used for the same problem are counted together, so a fault written four different ways is measured once. Grouped by which complaints they appear in, not by a list anyone wrote in advance.
What owners wrote
Both of the sun visors became loose and the driver side in particular will dangle down in front of windshield, blocking vision. This is a common defect on Wrangler JL/Gladiators that is the result of a design flaw in the retaining mechanism. This can happen wi…
WHILE DRIVING THE JEEP, IT IS ALMOST IMPOSSIBLE TO KEEP THE VEHICLE IN A STRAIGHT LINE. I HAVE TO CONSTANTLY ADJUST THE WHEEL TO KEEP MYSELF IN MY LANE, OTHERWISE I DRIFT FROM LEFT TO RIGHT. IT DOES NOT MATTER THE SPEED EITHER, IF I DON'T KEEP CORRECTING MYSEL…
Verbatim from NHTSA complaint filings, with identifying details removed.
Recalls for this year
- 20V191000 BACK OVER PREVENTION Fixed free of charge.
- 20V042000 SUSPENSION Fixed free of charge.
- 21V665000 FUEL SYSTEM, GASOLINE Fixed free of charge.
- 21V028000 POWER TRAIN Fixed free of charge.
- 20V124000 POWER TRAIN
- 22V638000 BACK OVER PREVENTION Fixed free of charge.
- 22V767000 FUEL SYSTEM, GASOLINE Fixed free of charge.
- 23V116000 POWER TRAIN Fixed free of charge.
Showing 8 of 12. The rest are on NHTSA's site.
How this was worked out
Every year of the Jeep Wrangler was compared against its own history rather than against other cars, which removes popularity and age from the answer — a common car draws more complaints at equal reliability, and an older one has had longer to accumulate them. A year is flagged when it drew at least 2.5× this model's median and at least 50 complaints.
This is a fault record, not a review. Nobody files a federal complaint to say the car was fine, so it shows what tends to go wrong — not whether owners liked it, and not whether it is a good car.
Source: NHTSA complaints, recalls and investigations, retrieved . Look this vehicle up directly on NHTSA's site to check anything here.
Own a 2020 Jeep Wrangler? What happened to yours?
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