Model years Jeep Grand Cherokee
2021 Jeep Grand Cherokee
This year drew an ordinary 399 complaints for a Jeep Grand Cherokee — the model's median is 473. What they were about is the unusual part: 28.6% of them mention steering, against 6.5% across the other years of this generation.
Last year of its generation. This Jeep Grand Cherokee ran from 2011 to 2021, so it had the whole run for its faults to be found and fixed. Last years are usually the most sorted of a generation.
NHTSA opened a defect investigation into this model year.
| Complaints filed | 399 |
|---|---|
| Median for this model | 473 |
| Involving a crash | 20 |
| Involving a fire | 8 |
| Recalls | 12 |
| NHTSA crash rating | 4/5 |
| EPA combined | 21 mpg |
What the complaints were about
- steering — 28.6% of this year's complaints, against 6.5% across the other years of this generation (4.4×).
- message — 8.3% of this year's complaints, against 3.3% across the other years of this generation (2.5×). Owners wrote it as: message, time happened.
Words owners used for the same problem are counted together, so a fault written four different ways is measured once. Grouped by which complaints they appear in, not by a list anyone wrote in advance.
What owners wrote
Incident occurred on 1/27, ~1,760 miles. V6, 4x4. Jeep Grand Cherokee L Limited I started the car and a red steering wheel icon popped up on the dashboard. Then a message popped up saying "power steering unavailable, service required". I was still able to driv…
This vehicle has so many issues. Including but not limited too: Car play not working, Start/Stop function not working with no message as to why, Power steering becoming unavailable both at the start of a drive and during a drive, battery under passenger seat w…
Verbatim from NHTSA complaint filings, with identifying details removed.
Recalls for this year
- 21V797000 EXTERIOR LIGHTING Fixed free of charge.
- 21V950000 EXTERIOR LIGHTING Fixed free of charge.
- 21V729000 VISIBILITY Fixed free of charge.
- 21V873000 AIR BAGS Fixed free of charge.
- 22V180000 CHILD SEAT Fixed free of charge.
- 22V284000 ENGINE AND ENGINE COOLING Fixed free of charge.
- 22V544000 EXTERIOR LIGHTING Fixed free of charge.
- 23V352000 STEERING Fixed free of charge.
Showing 8 of 12. The rest are on NHTSA's site.
How this was worked out
Every year of the Jeep Grand Cherokee was compared against its own history rather than against other cars, which removes popularity and age from the answer — a common car draws more complaints at equal reliability, and an older one has had longer to accumulate them. A year is flagged when it drew at least 2.5× this model's median and at least 50 complaints.
This is a fault record, not a review. Nobody files a federal complaint to say the car was fine, so it shows what tends to go wrong — not whether owners liked it, and not whether it is a good car.
Source: NHTSA complaints, recalls and investigations, retrieved . Look this vehicle up directly on NHTSA's site to check anything here.
Own a 2021 Jeep Grand Cherokee? What happened to yours?
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