Model years Jeep Grand Cherokee
2015 Jeep Grand Cherokee
Complaints about this year name headrest far more often than the other years of this generation — 21% of them, about 14× the usual rate of 1.5%.
Generation 2 of the Jeep Grand Cherokee, which began in 2011 and ran to 2021. Everything below compares this year against the others in that generation, not against a different car wearing the same name.
NHTSA opened a defect investigation into this model year.
| Complaints filed | 1,350 |
|---|---|
| Median for this model | 399 |
| Involving a crash | 127 |
| Involving a fire | 21 |
| Recalls | 10 |
| NHTSA crash rating | 4/5 |
| EPA combined | 19 mpg |
What the complaints were about
- headrest — 29.7% of this year's complaints, against 10.7% across the other years of this generation (2.8×). Owners wrote it as: headrest, deployed, headrest deployed, active.
- head — 18.5% of this year's complaints, against 6.7% across the other years of this generation (2.8×). Owners wrote it as: head, rest, head rest, restraint.
- seat — 13.4% of this year's complaints, against 5.3% across the other years of this generation (2.5×).
Words owners used for the same problem are counted together, so a fault written four different ways is measured once. Grouped by which complaints they appear in, not by a list anyone wrote in advance.
Also unusual this year
- deployed — 15% of complaints, 5× usual
- head — 15% of complaints, 3× usual
- headrest deployed — 7% of complaints, 16× usual
What owners wrote
MY CARS DRIVER SIDE HEADREST DEPLOYED WHEN I STARTED THE CAR IN MY DRIVEWAY IN PARK.
FRONT PASSENGER HEADREST DEPLOYED AND BURST OPEN ON ITS OWN WHILE VEHICLE WAS PARKED.
Verbatim from NHTSA complaint filings, with identifying details removed.
Recalls for this year
- 20V475000 ENGINE AND ENGINE COOLING Fixed free of charge.
- 18V332000 ELECTRICAL SYSTEM Fixed free of charge.
- 20V699000 ENGINE AND ENGINE COOLING Fixed free of charge.
- 16V168000 SERVICE BRAKES, HYDRAULIC Fixed free of charge.
- 17E061000 ENGINE AND ENGINE COOLING Fixed free of charge.
- 15V461000 EQUIPMENT Fixed free of charge.
- 16V240000 POWER TRAIN Fixed free of charge.
- 15V469000 SUSPENSION Fixed free of charge.
Showing 8 of 10. The rest are on NHTSA's site.
How this was worked out
Every year of the Jeep Grand Cherokee was compared against its own history rather than against other cars, which removes popularity and age from the answer — a common car draws more complaints at equal reliability, and an older one has had longer to accumulate them. A year is flagged when it drew at least 2.5× this model's median and at least 50 complaints.
This is a fault record, not a review. Nobody files a federal complaint to say the car was fine, so it shows what tends to go wrong — not whether owners liked it, and not whether it is a good car.
Source: NHTSA complaints, recalls and investigations, retrieved . Look this vehicle up directly on NHTSA's site to check anything here.
Own a 2015 Jeep Grand Cherokee? What happened to yours?
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