2017 Jeep Compass
This year drew an ordinary 228 complaints for a Jeep Compass — the model's median is 137. What they were about is the unusual part: 6.6% of them mention uconnect, against 1.6% across the other years of this generation.
First year of a new generation. The Jeep Compass was redesigned for 2017. A first year carries problems nobody has found yet, and they are found by the people who buy it — which is worth knowing before you become one of them.
NHTSA opened a defect investigation into this model year.
| Complaints filed | 228 |
|---|---|
| Median for this model | 137 |
| Involving a crash | 10 |
| Involving a fire | 3 |
| Recalls | 4 |
| NHTSA crash rating | 4/5 |
| EPA combined | 24 mpg |
What the complaints were about
- uconnect — 6.6% of this year's complaints, against 1.6% across the other years of this generation (4.1×). Owners wrote it as: uconnect, uconnect system.
Words owners used for the same problem are counted together, so a fault written four different ways is measured once. Grouped by which complaints they appear in, not by a list anyone wrote in advance.
What owners wrote
UCONNECT DISPLAY HAS FROZEN ON MULTIPLE OCCASIONS FOR EXTENDED PERIOD OF TIME. TURNING CAR OFF THEN BACK ON ONLY RESOLVED THE SITUATION HALF OF THE TIME, HARD RESTARTS REQUIRED THE OTHER TIMES. AFTER 4TH FREEZING, DEALER FINALLY REPLACED ENTIRE UCONNECT SYSTEM…
JEEP'S UCONNECT SYSTEM HAS, ON THREE OCCASIONS, NOT RECOGNIZED MY VOICE FOR CALLING AN EXISTING PHONE CONTACT. IN PLACE OF CANCELING, OR ASKING FOR A MANUAL SELECTION ON THE SCREEN, UCONNECT DEFAULTS TO CALLING 9-1-1 EMERGENCY SERVICES. THIS PLACES ME IN AN AW…
Verbatim from NHTSA complaint filings, with identifying details removed.
Recalls for this year
- 17V740000 ELECTRICAL SYSTEM Fixed free of charge.
- 17V824000 EQUIPMENT Fixed free of charge.
- 17V301000 POWER TRAIN Fixed free of charge.
- 17V433000 EQUIPMENT Fixed free of charge.
How this was worked out
Every year of the Jeep Compass was compared against its own history rather than against other cars, which removes popularity and age from the answer — a common car draws more complaints at equal reliability, and an older one has had longer to accumulate them. A year is flagged when it drew at least 2.5× this model's median and at least 50 complaints.
This is a fault record, not a review. Nobody files a federal complaint to say the car was fine, so it shows what tends to go wrong — not whether owners liked it, and not whether it is a good car.
Source: NHTSA complaints, recalls and investigations, retrieved . Look this vehicle up directly on NHTSA's site to check anything here.
Own a 2017 Jeep Compass? What happened to yours?
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