2011 Hyundai Veracruz
This year drew an ordinary 106 complaints for a Hyundai Veracruz — the model's median is 89. What they were about is the unusual part: 9.4% of them mention waiting, against 3.4% across the model's other years.
NHTSA opened a defect investigation into this model year.
| Complaints filed | 106 |
|---|---|
| Median for this model | 89 |
| Involving a crash | 3 |
| Recalls | 5 |
| EPA combined | 18.5 mpg |
What the complaints were about
- waiting — 9.4% of this year's complaints, against 3.4% across the model's other years (2.8×). Owners wrote it as: waiting, driving freeway, since bought, hyundai responsible.
- pulled — 9.4% of this year's complaints, against 3.6% across the model's other years (2.6×). Owners wrote it as: pulled, offer, choice, once again.
- tpms — 7.5% of this year's complaints, against 2.7% across the model's other years (2.8×). Owners wrote it as: tpms, tpms light, passengers, children.
Words owners used for the same problem are counted together, so a fault written four different ways is measured once. Grouped by which complaints they appear in, not by a list anyone wrote in advance.
What owners wrote
THE OIL PAN OR OIL PAN GASKET LEAKS SLOWLY UNDER THE ENGINE. I WAS TOLD THAT IT IS A KNOWN ISSUE WITH MOST VERACRUZ THAT THEY SHOULD FIX FOR FREE. THIS ISSUE HAS BEEN THERE SINCE I BOUGHT THE VEHICLE & I'M WAITING FOR THEM TO FIX THIS RECALL ISSUE TOO.
HIGH AND LOW BEAM HEAD LIGHTS ARE NOT ADJUSTABLE INDIVIDUALLY. CHOICE #1=LOW BEAM AT PROPER ANGLE AND HIGH BEAM AIMED AT THE TOP OF TREES AHEAD. CHOICE #2= HIGH BEAM STRAIGHT AHEAD AND LOW BEAM 20 FEET AHEAD OF VEHICLE. EITHER WAY IS UNSAFE. HYUNDAI KNOWS OF T…
Verbatim from NHTSA complaint filings, with identifying details removed.
Recalls for this year
- 14V415000 ENGINE AND ENGINE COOLING Fixed free of charge.
- 11E041000 EQUIPMENT Fixed free of charge.
- 13V113000 EXTERIOR LIGHTING Fixed free of charge.
- 20V705000 ENGINE AND ENGINE COOLING Fixed free of charge.
- 23V651000 SERVICE BRAKES, HYDRAULIC Fixed free of charge.
How this was worked out
Every year of the Hyundai Veracruz was compared against its own history rather than against other cars, which removes popularity and age from the answer — a common car draws more complaints at equal reliability, and an older one has had longer to accumulate them. A year is flagged when it drew at least 2.5× this model's median and at least 50 complaints.
This is a fault record, not a review. Nobody files a federal complaint to say the car was fine, so it shows what tends to go wrong — not whether owners liked it, and not whether it is a good car.
Source: NHTSA complaints, recalls and investigations, retrieved . Look this vehicle up directly on NHTSA's site to check anything here.
Own a 2011 Hyundai Veracruz? What happened to yours?
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