2020 Ford Fusion
This year drew an ordinary 185 complaints for a Ford Fusion — the model's median is 2,048. What they were about is the unusual part: 20% of them mention coming, against 7.3% across the other years of this generation.
Generation 2 of the Ford Fusion, which began in 2013. Everything below compares this year against the others in that generation, not against a different car wearing the same name.
NHTSA opened a defect investigation into this model year.
| Complaints filed | 185 |
|---|---|
| Median for this model | 2,048 |
| Involving a crash | 11 |
| Involving a fire | 3 |
| Recalls | 3 |
| NHTSA crash rating | 5/5 |
| EPA combined | 25 mpg |
What the complaints were about
- coming — 20% of this year's complaints, against 7.3% across the other years of this generation (2.7×).
- app — 7.6% of this year's complaints, against 1.4% across the other years of this generation (5.3×). Owners wrote it as: app, ford app, covering, detected.
- especially — 8.1% of this year's complaints, against 2.3% across the other years of this generation (3.5×). Owners wrote it as: especially, request, infotainment, reporting.
Words owners used for the same problem are counted together, so a fault written four different ways is measured once. Grouped by which complaints they appear in, not by a list anyone wrote in advance.
What owners wrote
APIM is faulty per the ford dealer ship. (Rusty Eck Ford) They state that it is a known issue but there has not been a recall. This affects the SYNC, navigation, instrument panel, connectivity to ford connect app, etc. In order for some things to be used tempo…
upon starting the vehicle, her husband noticed white smoke coming out of the mufflers. The vehicle was taken to the dealer, where it was diagnosed that the engine short block had failed and needed to be replaced. The vehicle was not repaired. The manufacturer…
Verbatim from NHTSA complaint filings, with identifying details removed.
Recalls for this year
- 23V440000 ELECTRICAL SYSTEM Fixed free of charge.
- 25V442000 BACK OVER PREVENTION Fixed free of charge.
- 25V685000 EQUIPMENT Fixed free of charge.
How this was worked out
Every year of the Ford Fusion was compared against its own history rather than against other cars, which removes popularity and age from the answer — a common car draws more complaints at equal reliability, and an older one has had longer to accumulate them. A year is flagged when it drew at least 2.5× this model's median and at least 50 complaints.
This is a fault record, not a review. Nobody files a federal complaint to say the car was fine, so it shows what tends to go wrong — not whether owners liked it, and not whether it is a good car.
Source: NHTSA complaints, recalls and investigations, retrieved . Look this vehicle up directly on NHTSA's site to check anything here.
Own a 2020 Ford Fusion? What happened to yours?
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