2014 Ford Fusion
This year drew an ordinary 2,767 complaints for a Ford Fusion — the model's median is 1,949. What they were about is the unusual part: 20.7% of them mention power steering, against 8.1% across the other years of this generation.
Generation 2 of the Ford Fusion, which began in 2013. Everything below compares this year against the others in that generation, not against a different car wearing the same name.
NHTSA opened a defect investigation into this model year.
| Complaints filed | 2,767 |
|---|---|
| Median for this model | 1,949 |
| Involving a crash | 110 |
| Involving a fire | 23 |
| Recalls | 19 |
| NHTSA crash rating | 5/5 |
| EPA combined | 26.5 mpg |
What the complaints were about
- power steering — 20.7% of this year's complaints, against 8.1% across the other years of this generation (2.6×). Owners wrote it as: power steering, assist, steering assist, hill.
- latch — 7.6% of this year's complaints, against 2.6% across the other years of this generation (2.9×). Owners wrote it as: latch, door latch, closed, side door.
Words owners used for the same problem are counted together, so a fault written four different ways is measured once. Grouped by which complaints they appear in, not by a list anyone wrote in advance.
What owners wrote
the power steering assist fault, traction control, and Hill Assist warning lights were illuminated. The contact stated that upon starting the vehicle, the power steering assist failed to operate as needed. The contact had the vehicle towed to an independent me…
ELECTRIC POWER STEERING RACK FAILED AND POWER STEERING LOSES POWER WHILE DRIVING AT NORMAL SPEEDS. [VIN] LIGHT, TRACTION CONTROL AND HILL ASSIST LIGHTS SHOW ON DASHBOARD.
Verbatim from NHTSA complaint filings, with identifying details removed.
Recalls for this year
- 19V632000 STEERING Fixed free of charge.
- 18V471000 POWER TRAIN Fixed free of charge.
- 19V362000 POWER TRAIN Fixed free of charge.
- 16V875000 SEAT BELTS Fixed free of charge.
- 18V169000 POWER TRAIN Fixed free of charge.
- 18V167000 STEERING Fixed free of charge.
- 17V209000 ENGINE AND ENGINE COOLING Fixed free of charge.
- 17V210000 LATCHES/LOCKS/LINKAGES Fixed free of charge.
Showing 8 of 19. The rest are on NHTSA's site.
How this was worked out
Every year of the Ford Fusion was compared against its own history rather than against other cars, which removes popularity and age from the answer — a common car draws more complaints at equal reliability, and an older one has had longer to accumulate them. A year is flagged when it drew at least 2.5× this model's median and at least 50 complaints.
This is a fault record, not a review. Nobody files a federal complaint to say the car was fine, so it shows what tends to go wrong — not whether owners liked it, and not whether it is a good car.
Source: NHTSA complaints, recalls and investigations, retrieved . Look this vehicle up directly on NHTSA's site to check anything here.
Own a 2014 Ford Fusion? What happened to yours?
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