2011 Ford Expedition
This year drew an ordinary 71 complaints for a Ford Expedition — the model's median is 146. What they were about is the unusual part: 22.5% of them mention transmission, against 7% across the other years of this generation.
Generation 1 of the Ford Expedition, which began in 2007 and ran to 2017. Everything below compares this year against the others in that generation, not against a different car wearing the same name.
NHTSA opened a defect investigation into this model year.
| Complaints filed | 71 |
|---|---|
| Median for this model | 146 |
| Involving a crash | 2 |
| Involving a fire | 1 |
| Recalls | 0 |
| EPA combined | 15 mpg |
What the complaints were about
- transmission — 22.5% of this year's complaints, against 7% across the other years of this generation (3.2×).
- angle — 12.7% of this year's complaints, against 1.4% across the other years of this generation (9×). Owners wrote it as: angle, uncomfortable, headrest, neck.
- approximately mph — 8.5% of this year's complaints, against 3.3% across the other years of this generation (2.6×). Owners wrote it as: approximately mph, vin unavailable.
Words owners used for the same problem are counted together, so a fault written four different ways is measured once. Grouped by which complaints they appear in, not by a list anyone wrote in advance.
What owners wrote
THE ANGLE OF THE HEAD REST DESIGN WAS CAUSING PAIN TO HER NECK. THE DEALER WAS MADE AWARE OF THE FAILURE AND SUGGESTED TO THE CONTACT THAT THE HEAD REST BE TURNED AROUND OR REMOVED COMPLETELY. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 2…
I CAN SHUT OFF THE ENGINE AND TAKE OUT THE KEYS WHEN THE TRANSMISSION IS STILL IN D., NOT P.
Verbatim from NHTSA complaint filings, with identifying details removed.
How this was worked out
Every year of the Ford Expedition was compared against its own history rather than against other cars, which removes popularity and age from the answer — a common car draws more complaints at equal reliability, and an older one has had longer to accumulate them. A year is flagged when it drew at least 2.5× this model's median and at least 50 complaints.
This is a fault record, not a review. Nobody files a federal complaint to say the car was fine, so it shows what tends to go wrong — not whether owners liked it, and not whether it is a good car.
Source: NHTSA complaints, recalls and investigations, retrieved . Look this vehicle up directly on NHTSA's site to check anything here.
Own a 2011 Ford Expedition? What happened to yours?
Loading comments…