2011 Ford Escape
This year drew an ordinary 2,648 complaints for a Ford Escape — the model's median is 1,077. What they were about is the unusual part: 6.6% of them mention fuel system, against 2.6% across the other years of this generation.
Generation 2 of the Ford Escape, which began in 2008 and ran to 2012. Everything below compares this year against the others in that generation, not against a different car wearing the same name.
NHTSA opened a defect investigation into this model year.
| Complaints filed | 2,648 |
|---|---|
| Median for this model | 1,077 |
| Involving a crash | 77 |
| Involving a fire | 14 |
| Recalls | 3 |
| NHTSA crash rating | 3/5 |
| EPA combined | 22 mpg |
What the complaints were about
- fuel system — 6.6% of this year's complaints, against 2.6% across the other years of this generation (2.5×). Owners wrote it as: fuel system, gasoline, system gasoline, distribution.
Words owners used for the same problem are counted together, so a fault written four different ways is measured once. Grouped by which complaints they appear in, not by a list anyone wrote in advance.
What owners wrote
NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V777000 (FUEL SYSTEM, GASOLINE). BEATRICE FORD LINCOLN (4115 NORTH 6TH STREET, BEATRICE, NEBRASKA 68310, (402) 223-3547) WAS CONTACTED AND STATED THAT THE PARTS WERE UNAVAILABLE. THE [VIN] WAS NOT NOTIFIED. THE CONTACT…
THE PART HAD BEEN UNAVAILABLE FOR AN EXTENDED PERIOD OF TIME FOR NHTSA CAMPAIGN NUMBER: 16V777000 (FUEL SYSTEM, GASOLINE). THE DEALER (HAGEN FORD, INC, 3980 N EUCLID AVE, BAY CITY, MI 48706, (989) 684-4600) WAS UNABLE TO VERIFY WHEN THE PART WOULD BECOME AVAIL…
Verbatim from NHTSA complaint filings, with identifying details removed.
Recalls for this year
- 16V777000 FUEL SYSTEM, GASOLINE Fixed free of charge.
- 15E045000 SUSPENSION Fixed free of charge.
- 14V284000 STEERING Fixed free of charge.
How this was worked out
Every year of the Ford Escape was compared against its own history rather than against other cars, which removes popularity and age from the answer — a common car draws more complaints at equal reliability, and an older one has had longer to accumulate them. A year is flagged when it drew at least 2.5× this model's median and at least 50 complaints.
This is a fault record, not a review. Nobody files a federal complaint to say the car was fine, so it shows what tends to go wrong — not whether owners liked it, and not whether it is a good car.
Source: NHTSA complaints, recalls and investigations, retrieved . Look this vehicle up directly on NHTSA's site to check anything here.
Own a 2011 Ford Escape? What happened to yours?
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