2020 Ford Edge
This year drew an ordinary 305 complaints for a Ford Edge — the model's median is 743. What they were about is the unusual part: 41.6% of them mention transmission, against 5% across the other years of this generation.
Generation 2 of the Ford Edge, which began in 2015. Everything below compares this year against the others in that generation, not against a different car wearing the same name.
NHTSA opened a defect investigation into this model year.
| Complaints filed | 305 |
|---|---|
| Median for this model | 743 |
| Involving a crash | 12 |
| Involving a fire | 1 |
| Recalls | 4 |
| NHTSA crash rating | 5/5 |
| EPA combined | 23 mpg |
What the complaints were about
- transmission — 41.6% of this year's complaints, against 5% across the other years of this generation (8.3×).
- torque — 22.6% of this year's complaints, against 5.4% across the other years of this generation (4.2×). Owners wrote it as: torque, converter, torque converter, safety concern.
- gears — 12.5% of this year's complaints, against 1.6% across the other years of this generation (7.9×). Owners wrote it as: gears, slipping, awd, transmission needs.
Words owners used for the same problem are counted together, so a fault written four different ways is measured once. Grouped by which complaints they appear in, not by a list anyone wrote in advance.
What owners wrote
At around 73k miles, the transmission was starting to have trouble downshifting into lower gears. I brought it into Ford Service shop, and they said nothing was wrong with it. It keeps happening now and then since. At 114k miles, the torque converter wouldn't…
Having torque converter replaced in my 2020 with 37,000 miles on it. Transmission stutters/lags at speeds under 40. Seems to be a common issue so wanted to report. Luckily had warranty replacement. Definitely a safety concern as the car delays when you hit the…
Verbatim from NHTSA complaint filings, with identifying details removed.
Recalls for this year
- 20V550000 POWER TRAIN Fixed free of charge.
- 20V575000 BACK OVER PREVENTION Fixed free of charge.
- 21V011000 POWER TRAIN Fixed free of charge.
- 25V442000 BACK OVER PREVENTION Fixed free of charge.
How this was worked out
Every year of the Ford Edge was compared against its own history rather than against other cars, which removes popularity and age from the answer — a common car draws more complaints at equal reliability, and an older one has had longer to accumulate them. A year is flagged when it drew at least 2.5× this model's median and at least 50 complaints.
This is a fault record, not a review. Nobody files a federal complaint to say the car was fine, so it shows what tends to go wrong — not whether owners liked it, and not whether it is a good car.
Source: NHTSA complaints, recalls and investigations, retrieved . Look this vehicle up directly on NHTSA's site to check anything here.
Own a 2020 Ford Edge? What happened to yours?
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