2011 Ford Edge
This year drew an ordinary 1,801 complaints for a Ford Edge — the model's median is 720. What they were about is the unusual part: 51% of them mention door, against 3.3% across the other years of this generation.
Generation 1 of the Ford Edge, which began in 2007 and ran to 2014. Everything below compares this year against the others in that generation, not against a different car wearing the same name.
NHTSA opened a defect investigation into this model year.
| Complaints filed | 1,801 |
|---|---|
| Median for this model | 720 |
| Involving a crash | 23 |
| Involving a fire | 4 |
| Recalls | 3 |
| NHTSA crash rating | 4/5 |
| EPA combined | 20.5 mpg |
What the complaints were about
- door — 51% of this year's complaints, against 3.3% across the other years of this generation (15.6×).
- ajar — 41.8% of this year's complaints, against 1.4% across the other years of this generation (29.2×).
- interior — 27.2% of this year's complaints, against 1.6% across the other years of this generation (16.6×). Owners wrote it as: interior, interior lights, lights stay, lights remain.
Words owners used for the same problem are counted together, so a fault written four different ways is measured once. Grouped by which complaints they appear in, not by a list anyone wrote in advance.
What owners wrote
THE DOOR AJAR LIGHT STAYS ON WHILE THE DOOR IS PHYSICALLY CLOSED AND LATCHED. DUE TO THIS LIGHT STAYING ON, THE INTERIOR LIGHTS STAY ON, THE DOORS DO NOT AUTOMATICALLLY LOCK WHILE DRIVING, AND WHEN PARKED, THE DOORS WILL NOT LOCK.
DOOR AJAR LIGHT STAYS ON ALL THE TIME, THIS CAUSE THE DOORS TO NOT BE ABLE TO LOCK, THE INTERIOR LIGHT STAYS ON FOR AN EXTENDED PERIOD OF TIME. WHEN THE INTERIOR LIGHTS STAY ON AT NIGHT IT MAKES DRIVING DIFFICULT AT TIMES. THE INTERIOR LIGHTS STAYING ON IN THE…
Verbatim from NHTSA complaint filings, with identifying details removed.
Recalls for this year
- 11V128000 ELECTRICAL SYSTEM Fixed free of charge.
- 10V516000 LATCHES/LOCKS/LINKAGES Fixed free of charge.
- 10V659000 STRUCTURE Fixed free of charge.
How this was worked out
Every year of the Ford Edge was compared against its own history rather than against other cars, which removes popularity and age from the answer — a common car draws more complaints at equal reliability, and an older one has had longer to accumulate them. A year is flagged when it drew at least 2.5× this model's median and at least 50 complaints.
This is a fault record, not a review. Nobody files a federal complaint to say the car was fine, so it shows what tends to go wrong — not whether owners liked it, and not whether it is a good car.
Source: NHTSA complaints, recalls and investigations, retrieved . Look this vehicle up directly on NHTSA's site to check anything here.
Own a 2011 Ford Edge? What happened to yours?
Loading comments…