2019 Dodge Journey
This year drew an ordinary 97 complaints for a Dodge Journey — the model's median is 352. What they were about is the unusual part: 42.3% of them mention camera, against 1.1% across the model's other years.
Generation 1 of the Dodge Journey, which began in 2009. Everything below compares this year against the others in that generation, not against a different car wearing the same name.
NHTSA opened a defect investigation into this model year.
| Complaints filed | 97 |
|---|---|
| Median for this model | 352 |
| Involving a crash | 6 |
| Recalls | 1 |
| NHTSA crash rating | 4/5 |
| EPA combined | 19 mpg |
What the complaints were about
- camera — 42.3% of this year's complaints, against 1.1% across the model's other years (39.7×).
- backup — 51.5% of this year's complaints, against 13.2% across the model's other years (3.9×). Owners wrote it as: backup, backup camera, upside, upside down.
- image — 36.1% of this year's complaints, against 11.5% across the model's other years (3.1×). Owners wrote it as: image, screen, prevention however, rearview.
Words owners used for the same problem are counted together, so a fault written four different ways is measured once. Grouped by which complaints they appear in, not by a list anyone wrote in advance.
What owners wrote
Bought this vehicle Aug 2020 and backup camera worked fine. Shortly after purchase the backup camera started flickering and would either be upside down or black. During my April 2021 oil change I had the dealership look into it and they said it would be costly…
My backup camera is showing a no camera symbol. At first the camera was showing an image upside down. Then the image was blurry and flashing. Now it isn't showing anything. I have looked it up and my year of my vehicle falls within the same issue other were re…
Verbatim from NHTSA complaint filings, with identifying details removed.
Recalls for this year
- 25V552000 BACK OVER PREVENTION Fixed free of charge.
How this was worked out
Every year of the Dodge Journey was compared against its own history rather than against other cars, which removes popularity and age from the answer — a common car draws more complaints at equal reliability, and an older one has had longer to accumulate them. A year is flagged when it drew at least 2.5× this model's median and at least 50 complaints.
This is a fault record, not a review. Nobody files a federal complaint to say the car was fine, so it shows what tends to go wrong — not whether owners liked it, and not whether it is a good car.
Source: NHTSA complaints, recalls and investigations, retrieved . Look this vehicle up directly on NHTSA's site to check anything here.
Own a 2019 Dodge Journey? What happened to yours?
Loading comments…