2019 Chrysler Pacifica
This year drew an ordinary 383 complaints for a Chrysler Pacifica — the model's median is 201. What they were about is the unusual part: 6% of them mention start stop, against 2.4% across the other years of this generation.
Generation 1 of the Chrysler Pacifica, which began in 2017. Everything below compares this year against the others in that generation, not against a different car wearing the same name.
NHTSA opened a defect investigation into this model year.
| Complaints filed | 383 |
|---|---|
| Median for this model | 201 |
| Involving a crash | 11 |
| Involving a fire | 3 |
| Recalls | 7 |
| NHTSA crash rating | 5/5 |
| EPA combined | 22 mpg |
What the complaints were about
- start stop — 6% of this year's complaints, against 2.4% across the other years of this generation (2.5×).
Words owners used for the same problem are counted together, so a fault written four different ways is measured once. Grouped by which complaints they appear in, not by a list anyone wrote in advance.
What owners wrote
I’m having trouble with my start stop. Sometimes it works and sometimes it doesn’t. Sometimes my motor goes into limp mode for no reason.
The auto start stop service light keeps going on. It drains the battery. The car now puts itself into park while at a red light or stop sign. In the last year I've had 2 batteries replaced and since 2019 the car has been in the shop 5 or 6 times, still they ca…
Verbatim from NHTSA complaint filings, with identifying details removed.
Recalls for this year
- 19V348000 ELECTRICAL SYSTEM Fixed free of charge.
- 18V524000 ELECTRICAL SYSTEM Fixed free of charge.
- 20V191000 BACK OVER PREVENTION Fixed free of charge.
- 19V886000 BACK OVER PREVENTION Fixed free of charge.
- 23V010000 ELECTRICAL SYSTEM Fixed free of charge.
- 25V876000 EQUIPMENT ADAPTIVE/MOBILITY Fixed free of charge.
- 26V327000 BACK OVER PREVENTION Fixed free of charge.
How this was worked out
Every year of the Chrysler Pacifica was compared against its own history rather than against other cars, which removes popularity and age from the answer — a common car draws more complaints at equal reliability, and an older one has had longer to accumulate them. A year is flagged when it drew at least 2.5× this model's median and at least 50 complaints.
This is a fault record, not a review. Nobody files a federal complaint to say the car was fine, so it shows what tends to go wrong — not whether owners liked it, and not whether it is a good car.
Source: NHTSA complaints, recalls and investigations, retrieved . Look this vehicle up directly on NHTSA's site to check anything here.
Own a 2019 Chrysler Pacifica? What happened to yours?
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