2007 Chrysler Pacifica
This year drew an ordinary 380 complaints for a Chrysler Pacifica — the model's median is 201. What they were about is the unusual part: 24.2% of them mention motor, against 4.4% across the model's other years.
NHTSA opened a defect investigation into this model year.
| Complaints filed | 380 |
|---|---|
| Median for this model | 201 |
| Involving a crash | 9 |
| Involving a fire | 13 |
| Recalls | 0 |
| EPA combined | 17 mpg |
What the complaints were about
- motor — 24.2% of this year's complaints, against 4.4% across the model's other years (5.4×). Owners wrote it as: motor, mounts, motor mounts, mount.
- pacifica driving — 6.6% of this year's complaints, against 0.3% across the model's other years (25.2×).
- power steering — 10.8% of this year's complaints, against 3.8% across the model's other years (2.9×). Owners wrote it as: power steering, steering brakes, time car, steering fluid.
Words owners used for the same problem are counted together, so a fault written four different ways is measured once. Grouped by which complaints they appear in, not by a list anyone wrote in advance.
What owners wrote
WHILE DRIVING 35 MPH AND OTHER SPEEDS, THE STEERING WHEEL LOCKED. THE CONTACT PULLED OVER, TURNED THE VEHICLE OFF AND RESTARTED IT; THE POWER STEERING RESET ITSELF. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER TWICE WHERE THE MOTOR MOUNTS WERE REPLACED. THE F…
THE CONTACT TOOK THE VEHICLE TO THE DEALER FOR SERVICE AND WAS INFORMED THAT THE MOTOR MOUNTS WERE FAILING AND NEEDED TO BE REPLACED. THE [VIN] WAS MADE AWARE OF THE FAILURE. NO REPAIRS WERE PERFORMED. THE CURRENT AND FAILURE MILEAGES WERE 63,000.
Verbatim from NHTSA complaint filings, with identifying details removed.
How this was worked out
Every year of the Chrysler Pacifica was compared against its own history rather than against other cars, which removes popularity and age from the answer — a common car draws more complaints at equal reliability, and an older one has had longer to accumulate them. A year is flagged when it drew at least 2.5× this model's median and at least 50 complaints.
This is a fault record, not a review. Nobody files a federal complaint to say the car was fine, so it shows what tends to go wrong — not whether owners liked it, and not whether it is a good car.
Source: NHTSA complaints, recalls and investigations, retrieved . Look this vehicle up directly on NHTSA's site to check anything here.
Own a 2007 Chrysler Pacifica? What happened to yours?
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