2025 Chevrolet Equinox
This year drew an ordinary 212 complaints for a Chevrolet Equinox — the model's median is 392. What they were about is the unusual part: 36.8% of them mention module, against 14.1% across the model's other years.
First year of a new generation. The Chevrolet Equinox was redesigned for 2025. A first year carries problems nobody has found yet, and they are found by the people who buy it — which is worth knowing before you become one of them.
NHTSA opened a defect investigation into this model year.
| Complaints filed | 212 |
|---|---|
| Median for this model | 392 |
| Involving a crash | 7 |
| Recalls | 0 |
| EPA combined | 26.5 mpg |
What the complaints were about
- module — 36.8% of this year's complaints, against 14.1% across the model's other years (2.6×). Owners wrote it as: module, onstar, battery, telematics.
- emergency — 22.2% of this year's complaints, against 6.9% across the model's other years (3.2×). Owners wrote it as: emergency, automatic, spot, engaged.
- screen — 14.2% of this year's complaints, against 2% across the model's other years (7.1×). Owners wrote it as: screen, infotainment, charging, voltage.
Words owners used for the same problem are counted together, so a fault written four different ways is measured once. Grouped by which complaints they appear in, not by a list anyone wrote in advance.
What owners wrote
Telematics module failure. Causes GPS to provide erroneous navigation prior to complete failure. Started as 1/2 mile, then grew to over 30 mile deviation from actual location. The module also takes out several safety and monitoring systems monitored by OnStar.…
OnStar Telematics module is defective and keeps draining the battery causing the need for multiple jump starts. The problem has been confirmed by Don Hewlett Chevrolet Buick on March 5th, 2026 and was told that the part is on backorder and that there is no ETA…
Verbatim from NHTSA complaint filings, with identifying details removed.
How this was worked out
Every year of the Chevrolet Equinox was compared against its own history rather than against other cars, which removes popularity and age from the answer — a common car draws more complaints at equal reliability, and an older one has had longer to accumulate them. A year is flagged when it drew at least 2.5× this model's median and at least 50 complaints.
This is a fault record, not a review. Nobody files a federal complaint to say the car was fine, so it shows what tends to go wrong — not whether owners liked it, and not whether it is a good car.
Source: NHTSA complaints, recalls and investigations, retrieved . Look this vehicle up directly on NHTSA's site to check anything here.
Own a 2025 Chevrolet Equinox? What happened to yours?
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