2013 Cadillac SRX
This year drew an ordinary 393 complaints for a Cadillac SRX — the model's median is 168. What they were about is the unusual part: 36.1% of them mention dim, against 12% across the model's other years.
NHTSA opened a defect investigation into this model year.
| Complaints filed | 393 |
|---|---|
| Median for this model | 168 |
| Involving a crash | 15 |
| Involving a fire | 5 |
| Recalls | 5 |
| NHTSA crash rating | 5/5 |
| EPA combined | 18.5 mpg |
What the complaints were about
- dim — 36.1% of this year's complaints, against 12% across the model's other years (3×).
- cue — 10.7% of this year's complaints, against 2.4% across the model's other years (4.4×). Owners wrote it as: cue, screen, touch, cue system.
- driving night — 13.2% of this year's complaints, against 5% across the model's other years (2.6×). Owners wrote it as: driving night, night vehicle, provide adequate.
Words owners used for the same problem are counted together, so a fault written four different ways is measured once. Grouped by which complaints they appear in, not by a list anyone wrote in advance.
What owners wrote
THE CUE SYSTEM STOPED WORKING WITH THE TOUGH SCREEN AND ITS NOW IMPOSSIBLE TO SET UP HANDS FREE DRIVING.
CUE PROBLEMS. THE TOUCHSCREEN GOES BLACK OR FREEZES WHILE THE VEHICLE IS MOVING. ALSO THE MIDDLE BOTTOM SECTION DOES NOT RESPOND AFFECTING HEATING/AC FUNCTIONS.
Verbatim from NHTSA complaint filings, with identifying details removed.
Recalls for this year
- 14V571000 SUSPENSION Fixed free of charge.
- 14V212000 POWER TRAIN Fixed free of charge.
- 13V097000 POWER TRAIN Fixed free of charge.
- 13V202000 WHEELS Fixed free of charge.
- 21V473000 SUSPENSION Fixed free of charge.
How this was worked out
Every year of the Cadillac SRX was compared against its own history rather than against other cars, which removes popularity and age from the answer — a common car draws more complaints at equal reliability, and an older one has had longer to accumulate them. A year is flagged when it drew at least 2.5× this model's median and at least 50 complaints.
This is a fault record, not a review. Nobody files a federal complaint to say the car was fine, so it shows what tends to go wrong — not whether owners liked it, and not whether it is a good car.
Source: NHTSA complaints, recalls and investigations, retrieved . Look this vehicle up directly on NHTSA's site to check anything here.
Own a 2013 Cadillac SRX? What happened to yours?
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